Help center
Find answers to the most common questions here. If you can't find your answer, our team is available.
How do I find my tickets?
Your tickets are available under "My tickets" once you are signed in. Each ticket shows its QR code to present at the event entrance.
I didn't receive my ticket by email
Check your spam folder. You can also resend the ticket from your order details, or contact us if the problem persists.
Which payment methods are accepted?
Payments are made via Orange Money and MTN MoMo depending on your market. The available method is offered automatically at checkout.
How do I get a refund?
Refunds depend on the organizer's conditions. If an event is cancelled, contact us and we'll help you through the process.
Need more help?
Our support team answers your questions at the following address: