Personal data protection policy

Data we collect

We collect the data you provide (name, phone number, email), data related to your orders and tickets, and technical data (device, connection logs) needed to run the service properly.

Purposes of processing

Your data is used to create and manage your account, process your purchases, deliver your tickets, provide customer support, prevent fraud and, with your consent, send you communications and measure audience.

Legal basis

Processing relies on performance of the contract (ticketing), your consent (communications, analytics), our legitimate interest (security, service improvement) and compliance with our legal obligations.

Retention period

Your data is kept for as long as needed for the purposes described, then archived or deleted in line with the applicable legal retention periods (notably accounting and tax).

Data sharing

Your data may be shared with the organizers of events you attend, payment providers and our technical subcontractors, strictly as needed. It is never sold.

Your rights

You have the right to access, rectify, erase, object to and port your data, as well as the right to withdraw your consent at any time.

To exercise these rights, contact us at the address below. We respond as soon as possible.